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From our family to yours, since 1947

Plumbing, heating, mechanical, municipal, utility, and general contractors throughout western Mass. and New England have relied on us for top-quality residential and commercial plumbing and heating supplies since our founding in 1947. A local family owned business that began as a small sales counter on State Street in Springfield's downtown area. Shortly after, as the business grew, we moved into the current Mill Street location in Springfield's South End. With over 50,000 square feet of warehouse space and pipe yard our customers have the ability to choose from thousands of products in stock. For more than 60 years we continue to be western Massachusetts most complete source of plumbing and heating products.

Over the years, we have continuously adapted to the changing demands of our industry by listening to our loyal customers. Our commitment has always been driven to provide a one-stop shopping experience for our customers and allow our highly trained employees to help you with everything from product selection, to technical support, to certification. Bay State offers many services to help you and your business thrive including our rapid counter sales, experienced sales department, prompt job quoting, convenient pickup options such as will call, and same day delivery options. So whether you are a service plumber, the new construction plumber, (residential and commercial), builder, architect, remodeler, designer, property manager, municipality, government contractor, underground contractor, pipe fitter, industrial mechanic, school, apartment complex, we offer the right product for the job when you need it.

As a result of listening to our customers needs and recognizing the increased consumer demand for kitchen and bath products we opened our new retail showroom. Today, we have a state-of-the-art Design Center that features the highest quality kitchen and bath products. We are an authorized Kohler distributor offering its full line of products. In addition, we carry a diverse selection of other high quality products from featured vendors such as Delta, Symmons, Elkay, Newport Brass, Aker by Maax, Bain Ultra and more. Bay State also offers many products designed for Green Home remodeling including low water consumption faucets, low flow toilets, energy efficient shower heads, as well as eco-friendly flooring, lighting, vanities, and countertops. Our knowledgeable, friendly showroom consultants are ready to listen to your ideas, share their expertise and guide you through the process to make the project a success.

Bay State's Mission:

Be the best distributor offering the highest quality products and services, deliver on exceptional service and always remember there is only one boss — OUR CUSTOMER!

See What Are Customers Are Saying:

"I want to personally thank you for your excellent Customer Service. It is always a pleasure dealing with a respectable Company. We (my Client & I) loved the products and are so happy to find the features and quality that we sought. Thanks again for the excellent service. I look forward once again to continued business."

"It's been a real pleasure to deal with such a professional company who cares about their customers. You'll be the company I deal with from now on! Thanks again."


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Our Team

Our knowledgeable counter staff can answer any of your plumbing and heating parts and installation questions, while our showroom consultants can assist you with selecting the right products to enhance your space.

To reach any department or member of our team, call our main number at 413-733-6696.

Design consultation appointments are available Monday-Friday.

Schedule an Appointment Today




Department Extension  
     
Plumbing & Heating/Parts Counter    
Troy Alston 105 EMAIL
William (Boo) Alston 106 EMAIL
     
Sales    
Bill Togneri 107 EMAIL
Matt Zick 102 EMAIL
     
Showroom    
Judy Losito 112 EMAIL
Annaliese Falkowski 113 EMAIL
Jaimee Arnold 112 EMAIL
     
Accounts Payable    
Sandy Nichols 114 EMAIL
     
Accounts Receivable    
Vickie Colson 117 EMAIL
     
Purchasing    
Matt Zick 102 EMAIL
     
Shipping & Receiving    
Russ Desrosier 109  
Jeff Baugh 109  
     
President    
Matt Zick 102 EMAIL


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More Testimonials

"You guys consistently do the little things that make my job easier in the field. You go above and beyond which is why I keep coming back."

"I've been coming to Bay State for over 20 years and it is simply the great service and technical knowledge that keeps me coming back. The experienced counter sales staff have been so important in the success for my business."

"Your company is awesome!!! Every time I walk into our master bathroom and notice the Vanity, Sink and Faucets, etc that I received from you, I am amazed once again about your outstanding service! It is so reassuring to know that there are still companies who actually do what they promise and who put the customer first! Thanks again for your terrific prices, quality, and service!."

"We wanted to tell you how pleased we are with the Kohler Products we purchased for our new bathroom. It's local companies like yours that really make us feel good about our community and its future. You have great pricing, an amazing selection of products, and wonderful customer service. The only downfall is that we didn't find your store sooner. Thank you and keep doing what you're doing. We look forward to doing business with your company again, and we'll refer all of our friends and family."

"This is my third experience using Bay State's Kitchen and Bath showroom for a remodeling project since last year. It has truly been a pleasure working with the great showroom consultants and the service has been fantastic. You have a great store and great people. Keep up the good work."

April provided me help and the information I needed...I look forward to doing all my Kitchen & Bath related business with you in the future...I will refer anyone."

"Thank you for stocking so many hard to find items. You have always had such a large selection of products that I can rely on to be successful every day in the field. As a service plumber, thanks again for your companies attention to detail and for allowing me to get the job done right and done quickly."

"I want to thank you for your super fast delivery - what unbelievable service. I placed an order last Thursday afternoon with 2 showers, 2 tubs , 4 toilets, supplies and the complete order was delivered first thing 6:30am the next morning. Thank you, thank you, thank you."

"I've been coming to Bay State for over 20 years and it is simply the great service and technical knowledge that keeps me coming back. The experienced counter sales staff have been so important in the success for my business."

"You guys consistently do the little things that make my job easier in the field. You go above and beyond which is why I keep coming back."



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